About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

The Assistant Director of Reservations, Rentals & Membership Services manages and supports the day-today operations of all rentals and bookings for recreational facilities, as well as membership services at Modesto Maidique Campus (MMC) and Biscayne Bay Campus (BBC). Reservations are executed for the following facility locations: Wellness and Recreation Centers MMC & BBC, aquatics center, panther pool,outdoor turf complexes, high ropes course, outdoor basketball courts, sand volleyball courts, outdoor walking/jogging trail, and outdoor tennis/pickleball courts.

• Manages all requests for facility space rentals from student organizations, departments, and community organizations. Provides ongoing expertise concerning the planning of recreation, athletic and other rental activities, and memberships for Campus Recreation. Provides onsite supervision of events.
• Assists in the development of assessment and evaluations tools to improve facility operations and services. Provides ongoing feedback and recommendations on facility and operations enhancements.
• Assists with the planning and implementation of risk management initiatives and membership outreach. Overseeing training sessions to ensure facility rentals and activities comply with Florida International University policies and Campus Recreation facility guidelines and event best practices. Ensures departmental compliance with all University youth protection guidelines.
• Recruits, hires, trains, mentors, and evaluates student employees. Prepares and approves student employee payroll.
• Manages all financial transactions, including membership, locker, and guest pass sales, billing, receiving, and depositing funds in compliance with university policies. Reconciles funds with Professional Accountant II and Central Reservations System.
• Cultivates relationships and partnerships with student organizations, other FIU departments, and the community.
• Collaborates with Central Reservations Office to ensure consistent application of university and Campus Recreation policies and procedures.
• Schedules all events and memberships in the Events Management System (EMS) and Fusion.
• Provides exceptional customer service, troubleshoot issues and proactively identify potential challenges as it relates to the execution of events.
• Conducts daily audit of reservation workflow to ensure that each party in the process is completing their appropriate responsibilities.
• Assists with the development and ongoing edits to reservations and rental policy and procedures manual.
• Assists the Senior Director to prepare and finalize monthly, quarterly, and annual reports, ensuring data accuracy and timely submission. Supports the Senior Director with assigned strategic administrative assignments and special projects.
• Communicates and supports department goals and objectives that align with the mission, vision, and values of the Division of Student Affairs.
• Serves as a University card user for departmental transactions. Adheres to University credit card policies and procedures. Handles check transactions as needed. Will have access to a third-party system (software, gateway, etc.) that processes, transmits, and/or stores cardholder information.

How To Apply - Careers — FIU Human Resources

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

Minimum Qualifications

Bachelor's degree and four (4) years of experience in a related field; OR Master's degree and two (2) years of experience in a related field. CPR/Standard First Aid Certification or must obtain certification within 45 days of employment.

Desired Qualifications

• Knowledge and experience in various sport and recreational activities.
• Master's degree in educational administration or recreation management.
• Experience in recreation and/or athletics in the collegiate setting.
• Knowledge of basic safety and risk management practice and industry standards as it relates to recreation, athletics, and youth programming.

About Florida International University

Florida International University is classified by Carnegie as a R1: Doctoral Universities - Highest Research Activity and recognized as a Carnegie engaged university. It is a public research university with colleges and schools that offers 196 bachelor’s, master’s and doctoral programs in fields such as engineering, computer science, international relations, architecture, law and medicine. As one of South Florida’s anchor institutions, FIU contributes almost $9 billion each year to the local economy. FIU is Worlds Ahead in finding solutions to the most challenging problems of our time. FIU emphasizes research as a major component of its mission. FIU has awarded more than 220,000 degrees and enrolls more than 54,000 students in two campuses and three centers including FIU Downtown on Brickell, FIU@I-75, and the Miami Beach Urban Studios. FIU’s Medina Aquarius Program houses the Aquarius Reef Base, a unique underwater research facility in the Florida Keys. FIU also supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA and more than 400 student-athletes participating in 18 sports. For more information about FIU, visit http://www.fiu.edu/.

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