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Personnel Management (45%)

• Work collaboratively with all facility operations coordinators to ensure that 240+ students and part-time staff are trained, scheduled, supervised, and evaluated in accordance with all University/RecSports policies and procedures.
• Empower student and part-time facility staff to address, problem-solve,  and manage daily activities, facility maintenance issues, special events, and other building needs.
• Develop, coordinate, and lead training with student Operations Supervisors, Recreation Attendants, and part-time staff.
• Responsible for the certification administration and maintenance of RecSports facilities staff members. 
• Assist in developing, coordinating, and supervising all RecSports customer service programs and initiatives, including annual all-staff training each August.
• Manage schedules in InnoSoft Fusion recreation management software and educate all staff on its use and troubleshooting.
• Manage all employment records, including certifications, risk management training, and personnel evaluations.
• Possess/obtain and maintain the following American Red Cross certifications: CPR/AED for Professional Rescuers with First Aid, CPR/AED for Professional Rescuers Instructor, and First Aid/CPR/AED Instructor.
• Act as a liaison between RecSports and all groups that utilize the facility.

Facility Management (45%)

• Ensure that all Smith Center spaces, including the climbing wall, fitness spaces, locker rooms, activity rooms, basketball courts, and weight rooms, are operated safely and in compliance with RecSports/University policy and procedure.
• Ability to assist in the facility management and operations of a climbing facility, including possessing the necessary instructor-level skills and certifications.
• Coordinate and supervise daily equipment and towel service check-out programs.
• Maintain and purchase new check-out equipment.
• Coordinate and supervise credit card handling policies and procedures.
• Collaborate and assist in the development, coordination, training, and implementation of all University and RecSports Emergency Action Plans.
• Educate and update staff on proper RecSports Emergency Action Plans, including, but not limited to, first-responder responsibilities, evacuation protocols, and procedures for bodily fluid cleanup.
• Collaborate and support the climbing wall, fitness, special events, intramural sports, club sports programs, and other University and student groups with any facility requests. 
• Assist and collaborate with the facilities team in coordinating any special facility access requests.
• Provide coordination and oversight of RecSports programs and events in RecSports facilities. 
• Plan, organize, and implement RecSports summer climbing wall activities and facility operations.
• Various evening and weekend work is required for this position, specifically during RecSports operating/programming hours. 
• Serve as an on-campus point of contact and in an on-call capacity for RecSports special events.

• Participates as an integral member of a large, multifaceted Student Development team interacting daily with colleagues in the Office of Community Standards, Student Activities Office, University Bands, Family Resource Center, and Student Media groups.
• Instruct American Red Cross certification classes for RecSports employees as needed.
• Serve as an integral member of the Facilities Team, composed of facility operations coordinators, two assistant directors, and an associate director.
• Various evening and weekend work is required for this position, specifically during RecSports operating/programming hours. 
• Assist with RecSports special events.
• Perform other duties as assigned.

• Bachelor’s degree required, master’s degree preferred. Major in recreation administration, sport management, leisure studies, physical education, kinesiology, or comparable degree.
• Demonstrate strong leadership, customer service, team building, and decision-making skills.
• 2-3 years of work experience in facilities in higher education.
• Excellent organization, planning, and communication skills
• Ability to lead and work in a team atmosphere

• Master’s degree in recreation administration, sports management, leisure studies, physical education, kinesiology, or comparable degree.
• Two-year graduate assistantship in Recreation/Student Affairs Facility Operations & Management, Membership Services, or another related area.
• A CWA Instructor certification, or demonstrate the ability to obtain certification.
• Experience working with WhenToWork and InnoSoft Fusion recreation management software.
• Experience working in a climbing facility, specifically with a bouldering wall.
• The successful candidate will also be committed to the University’s Catholic, Holy Cross mission.