Manager, Membership Services

• Interview, hire, train, schedule and evaluate 5-8 undergraduate staff.
• Ensure front-line staff provides quality customer service at all times.
• Recruit new members, create a comprehensive outreach calendar to present to university departments and community organizations on the benefits to becoming a member of Recreational Sports and the Student Recreation Center.
• Create and promote various member incentive programs to aid in retention of current members.
• Collaborate with Associate Director of Membership and Student Success to establish goals specific to annual membership and locker revenue.
• Maintain accurate reports detailing Daily Guest membership sales as well as Monthly, Semester and Annual membership and locker inventory and sales.
• Ensure that members are appropriately informed of upcoming events, maintenance closures, facility improvements, etc.
• Oversee all membership documents, waiver management, and ensure that membership registration procedures are accurate and efficient.

• Bachelor’s degree required. Master’s preferred
• Previous supervision of student staff members with demonstrated skill in group leadership.
• Previous experience developing, promoting, and managing student-directed, student-centered programs.
• Previous experience providing superior customer service and/or managing a team that provides customer service in a high volume environment.
• Excellent oral and written communication skills; strong public speaking ability.
• Ability to work as part of and lead a team that collaborates effectively with colleagues
• Excellent organizational skills and the ability to coordinate multiple projects and meet deadlines.
• Superb attention to detail
• Knowledge of Windows-based computer systems and Microsoft applications

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