The Fitness Facility Supervisor reports to the Associate Director of Fitness and Recreation and has primary responsibility for the daily management of customer service and point-of-sale operations at the Fitness and Recreation Center facilities including indoor swimming pool at Texas Woman’s University. In addition, the Fitness Facility Supervisor schedules and handles reservations at the Fitness and Recreation Center. Work is performed under supervision of the Associate Director of Fitness and Recreation and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
PRIMARY DUTIES -May include, but not limited to the following:
Directs supervision, training, evaluation, and scheduling of front desk staff at the Fitness and Recreation Center and Pioneer Hall swimming pool front desk.
Implements comprehensive training programs for staff.
In conjunction with the Associate Director; implements, and oversees membership policies and procedures at the Fitness and Recreation Center including the indoor pool.
Responsible for deposits and cash handling at the Fitness and Recreation Center and indoor pool.
Responsible for the maintenance and upkeep of point-of-sale and building scheduling software.
Responds to and resolves customer service issues.
Oversees the recruitment and selection process for front desk staff.
In conjunction with the Associate Director, implements policies and procedures for areas of responsibility.
Responsible for scheduling the Fitness and Recreation Center.
Responsible for managing a budget.
Maintains and oversees fitness equipment repairs, inventory, and maintenance.
Provides reporting to Associate Director concerning program participation, usage numbers, concerns, facility maintenance, budgetary information, assessments, and other information as necessary.
Maintains and updates a policies and procedures manual for the point-of-sale operations.
Maintains and updates an employee handbook.
Maintains and updates the facility emergency action plan.
Coordinates with Conference Services on building rentals.
Establishes safety policies and procedures for employees under charge.
Responsible for establishing job standards for subordinate staff and effectively evaluating staff under charge. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
Texas Woman's University strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate. TWU is a "Tobacco Free Campus"
Texas Woman's University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, veteran's status, genetic information or against qualified disabled persons.
Individuals may qualify for a Veteran’s Employment Preference or a Former Foster Youth Employment Preference at Texas Woman’s University over other applicants for the same position who do not have a greater qualification. If you believe you may qualify, click here for more information and instructions on how to claim an employment preference for this position: https://servicecenter.twu.edu/TDClient/KB/?CategoryID=6592
A bachelor’s degree in Kinesiology, Recreational Sports, Sports Management, Leisure Studies, or a related field with a master’s degree preferred. CPR/First Aid Instructor preferred. Must be able to obtain preferred certification within six months of hire.
Two years experience working in a fitness setting is preferred. Experience in a university setting is preferred.
All positions at Texas Woman's University are deemed security sensitive; background checks are conducted on applicants considered for employment.
Internal Number: IRC30994
About Texas Woman's University
Texas Woman’s University Fitness and Recreation provides fitness and recreational opportunities to the TWU students, faculty and staff on it's three campuses in Denton, Dallas, and Houston. In 2011, TWU Fitness and Recreation opened a new state of the art Fitness and Recreation Facility. The new center includes a climbing wall, an NCAA regulation basketball court, 2 NCAA regulation volleyball courts, 3 group exercise studios, men's and women's locker rooms, an outdoor adventure center, and a multi-purpose gameroom/lobby area. In addition to the new facility, the department also oversees 8 tennis courts, a sand volleyball court, an intramural field, and provides indoor pool programming.
More information about TWU Fitness and Recreation can be found at www.TWUFitnessandRec.com