General Statement Of Duties: Plans, manages, organizes, and directs the programs, activities, and administration of the special events, District rentals and Adult Activity Center services; does related work as required.
Distinguishing Features Of The Class: An employee in this classification is responsible for planning, promoting, implementing, and supervising all special event, District rentals and Adult Activity Center services; including but not limited to: coordination of all District and facility special events, rentals of facilities, parks, and birthday parties, Adult Activity Center services and volunteer program. Work is performed under the general direction of the Director of Recreation Services, who reviews performance primarily on the basis of measurable results attained regarding established goals and objectives. This position will exercise direct supervision over assigned staff and programs.
EXAMPLES OF ESSENTIAL DUTIES PERFORMED:
(Illustrative only. Any single position of a class will not necessarily involve all of the duties listed, and many positions will involve duties that are not listed.)
Work with the Director of Recreation Services to establish Events & Operations priorities, goals, and objectives; evaluates programs, activities, and services provided.
Supervise departmental staff to ensure District goals and objectives are met. Schedule, assign, and review work; prepare and administer performance evaluations; conduct staff meetings; provide opportunities for developmental training; provide technical assistance and performance coaching to staff; take necessary disciplinary action, and making hiring and termination decisions with consideration to program needs.
Actively support safety and loss control measures. Ensure employees are held to District safety, security and loss control standards.
Provide excellent internal and external customer service. Create a positive experience for staff and patrons through professional and courteous behavior and effective problem solving resolution.
Develop and evaluate program cost and revenue as assigned. Identify operational changes needed to achieve service, revenue generation, and cost containment goals. Manage and establish progressive and professional department programs and services through oversight and participating in daily operations including ongoing Needs Assessment activities.
Create, develop, evaluate, and facilitate successful, well-attended and, when applicable, profitable events and programs.
Identify new special events utilizing the diverse facilities and parks that Willamalane has to offer.
Implement a system and manage rentals across all District parks and facilities; including: Dorris Ranch, Bob Keefer Center, Adult Activity Center, specified rentable parks, and Camp Putt to ensure revenue goals are met.
Direct and participate in the development, review and evaluation of Adult Activity Center services offered to ensure that community needs are met; implement, monitor, and review service delivery processes; ensure departmental program services are in compliance with relevant laws, regulations, and guidelines. Ensure that programs are meeting the needs of the constituents as well as the District in regards to revenue generation if applicable. Coordinate with appropriate departments to ensure effective delivery of services District-wide. Oversee District volunteer program. Foster community within the Adult Activity Center.
Meet with outside groups, guide staff, attend meetings, identify needs and resources and work with local, State and Federal agencies and Associations to develop goals and strategic plan.
Develop and evaluate program costs and revenues as assigned. Identify operational changes needed to achieve service, revenue generation, and cost containment goals.
Develop, implement, and update facility safety standards and customer service standards.
Professionally respond to inquiries, questions, and complaints from participants; responds to emergencies involving participants and staff.
Communicate professionally, effectively and work cooperatively with all Events & Operations staff, other departments, agencies, and the general public.
Supervise the implementation and compliance of policies and procedures.
Work a flexible schedule, including weekends, evenings, and on-call status as needed. Provide onsite supervision and program leadership as needed.
Serve as a member/consultant to applicable District and/or community committees, task forces or focus groups as requested and/or approved by the Superintendent.
Participate and collaborate with other federal, regional, state and local educational/non-profit agencies, districts and programs, to promote and coordinate offerings; negotiate and/or administer contractual agreements for services/facilities.
Work with staff and the Community Engagement Department to develop and administer on-going marketing plans and strategies to effectively promote programs and activities of the Department. Coordinate delivery of information to Community Engagement for program/activity publicity and information for newspaper publications, bulletin boards, flyers, and quarterly program guide.
Prepare/recommend annual department budget and monthly budget projections. Monitor expenditures and revenues to remain within established budgetary constraints; monitor subsidy levels. Make necessary adjustments to programs and services to meet District goals and objectives.
Oversee department supply and material purchasing; authorize repairs or services within authorized spending limits.
Actively pursue alternative revenue-generating opportunities for the Department in conjunction with the Resource Development Coordinator and Director of Recreation Services.
Knowledge: Extensive experience in coordinating and planning large-scale, community, and creative events. Strong organization skills with exceptional attention to detail while managing multiple task and changing priorities. Considerable knowledge of the methods involved in developing, implementing, scheduling and evaluating events, rentals and services; particular knowledge related to events, space management and services; principles of supervision and personnel practices; knowledge of providing community-wide special events; knowledge of grant writing and sponsorship recruitment; knowledge of budgeting and record keeping.
Skills: Innovative, passionate for serving the community; high energy; maintain a positive culture within the department and inspire staff to reach and exceed goals and objectives. The Program Manager will also be collaborative and personable, will communicate effectively, and will strive to create and maintain positive relationships throughout the District and community. Effective verbal and written communication; maintain appropriate records and prepare accurate reports; exercise good judgment, problem solving and decision making skills; budget management; formulate program goals, programs, and services to meet the needs of the District and community.
Abilities: Communicate effectively with all ages; work independently with accountability; excellent written and verbal communication skills, establish and maintain positive work relationships with staff, volunteers, participants, community groups, and the public; represent the District in a professional manner within the community. Attention to detail; ability to speak with ease publicly to groups of all ages and sizes; ability to work a variety of shifts, length of shifts and days of the week as event/program requires.
Physical Demands Of The Position: While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility including the ability to move materials weighing up to 5 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials such as event supplies weighing up to 50 pounds with proper safety tools. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computers, keyboards, telephones, calculators, and standard office equipment. Work is primarily performed in an office environment but may have exposure to adverse weather conditions related to outdoor recreation events. Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to the disability and the ability of the hiring department to accommodate the limitation.
Personal Protective Equipment: As assigned.
Experience And Training: Four-year college degree in event management, recreation, or related field, and three years of supervisory experience in recreation and event management; or related area which includes working closely the general public; or any satisfactory combination of experience and training which demonstrates the knowledge, skills and ability to perform above-described duties.
Necessary Special Requirements: Valid Oregon Driver's License required with a safe driving record.
Hours/Shift: Outside of established workweek hours, may work a flexible schedule, including weekends, evenings, meetings, and on-call status as needed including weather related schedule adjustment.