General Statement Of Duties: Plans, manages, organizes, implements, and directs the programs, operations, activities, and administration of the Aquatic Department that encompasses two multi-pool facilities and outdoor shelters; does related work as required.
Distinguishing Features Of The Class An employee in this classification is responsible for planning, promoting, implementing, and supervising all aquatic programs, services, and operations of the Willamalane Park Swim Center and Splash! At Lively Park. Work is performed under the general supervision of the Recreation Services Director, who reviews performance primarily on the basis of measurable results attained regarding established goals and objectives. This position will exercise direct supervision over assigned staff and programs.
EXAMPLES OF ESSENTIAL DUTIES PERFORMED:
(Illustrative only. Any single position of a class will not necessarily involve all of the duties listed, and many positions will involve duties that are not listed.)
Work with the Recreation Services Director to establish and set Aquatic program priorities, goals, and objectives; evaluates programs, activities, and services provided.
Supervise departmental staff to ensure District goals, objectives, policies, and procedures are met. Schedule, assign, and review work; prepare and administer performance evaluations; conduct staff meetings; provide opportunities for developmental training; provide technical assistance and performance coaching to staff; take necessary disciplinary action, and make hiring and termination decisions with consideration to program needs.
Actively support safety and loss control measures. Ensure employees are held to district safety, security and loss control standards.
Provide excellent internal and external customer service. Create a positive experience for staff and patrons through professional and courteous behavior and effective problem-solving resolution.
Manage and establish progressive and professional programs and services through oversight and participating in daily operations including ongoing needs assessment activities.
Identify new facility rental prospects, new programming implementation and special promotional campaigns to generate and increase revenue.
Research, develop, and recommend programming and operational procedures.
Develop and evaluate program costs and revenues as assigned. Identify operational changes needed to achieve service, revenue generation, and cost containment goals.
Develop, implement, and update facility safety standards and customer service standards.
Professionally respond to inquiries, questions, and complaints from participants; respond to emergencies involving participants and staff.
Communicate effectively and work cooperatively with all Aquatics staff, with other departments, agencies, and the general public.
Supervise the implementation and compliance of policies and procedures.
Work a flexible schedule, including weekends, evenings, and on-call status as needed.
Provide onsite supervision and program leadership as needed.
Serve as a member/consultant to applicable District and/or community committees, task forces or focus groups as requested and/or approved by the Recreation Services Director and/or Superintendent
Participate and collaborate with other federal, regional, state and local educational/non-profit agencies, districts and programs, to promote and coordinate offerings; negotiate and/or administer contractual agreements for services/facilities.
Work with staff and the Community Engagement Department to develop and administer ongoing marketing plans and strategies to effectively promote programs and activities of the department. Coordinate program information for recreation guide, fliers, and digital information boards.
Direct and participate in the development, review, and evaluation of programs offered to ensure that program services meet community needs; implement, monitor, and review service delivery processes; ensure departmental program services are in compliance with relevant laws, regulations, and guidelines. Ensure that programs are meeting the needs of the constituents as well as revenue generation if applicable. Coordinate with appropriate departments to ensure effective delivery of services District-wide.
Prepare/recommend annual department budget and monthly budget projections for Aquatics. Monitor expenditures and revenues to remain within established budgetary constraints; monitors subsidy levels. Make necessary adjustments to programs and services to meet District goals and objectives.
Oversee department supply and material purchasing; authorize repairs or services within authorized spending limits.
Actively pursue alternative revenue-generating opportunities for the Aquatics Department in conjunction with the Resource Development Coordinator and Recreational Services Director
Knowledge: Knowledge of aquatic and recreation programming, principles, practices, and techniques including lifeguarding and swim instruction skills. Knowledge of codes and ordinances regulating recreational facilities. Knowledge of recreation facilities, operations, maintenance, and equipment. Knowledge of planning and coordinating citywide special events. Knowledge and understanding of principles of supervision, facility management, leadership, and professional development. Currently possesses instructor level certification in lifeguarding and swim instruction; currently possesses professional water fitness certification; have knowledge and understanding of the Starguard /Starfish Training Program.
Skills: Innovative, passionate for serving the community; maintain a positive culture within the department and inspire staff to reach and exceed goals and objectives. The Program Manager will also be collaborative and personable, will communicate effectively, and will strive to create and maintain positive relationships throughout the District and community. Effective verbal and written communication; exercise good judgment, problem-solving and decision-making skills; budget management; formulate program goals, programs, and services to meet the needs of the District and community.
Abilities: Communicate effectively with all ages; work independently with accountability; excellent written and verbal communication skills, establish and maintain positive work relationships with staff, volunteers, participants, community groups, and the public; represent the District in a professional manner within the community. Attention to detail; ability to speak with ease publicly to groups of all ages and sizes; ability to work a variety of shifts, length of shifts and days of the week as event/program requires.
Physical Demands Of The Position: While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility including the ability to move materials weighing up to 5 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials weighing up to 50 pounds with proper safety tools. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computers, keyboards, telephones, calculators, and standard office equipment. Work is primarily performed in an office environment but may have exposure to adverse weather conditions related to outdoor recreation events. Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to the disability and the ability of the hiring department to accommodate the limitation.
Personal Protective Equipment: As assigned.
Experience And Training: Possession of a Bachelor's Degree from an accredited college or university in Parks and Recreation, physical education or related field. Five (5) years of progressively responsible supervisory experience in aquatics programming. Must possess a current Lifeguard and Water Safety Instructor Certification from an accredited agency or complete the course within ninety (90) days of employment. Certifications in CPR/AED/First Aid for Professional Rescuers are required. Demonstrated ability to supervise and lead a large part-time staff, assess staff and professional growth, and implement effective interventions to improve performance and professional development; or any satisfactory combination of experiences and training which demonstrates the knowledge, skills, and ability to perform the required duties.
PREFERRED: Possession of a Master's Degree from an accredited college or university in Parks and Recreation, physical education or related field. The National Recreation and Park Association Aquatic Facility Operator (AFO) certification is preferred.
Necessary Special Requirements: Valid Oregon Driver's License required and maintain a safe driving record;
Hours/Shift: Outside of established workweek hours, may work a flexible schedule, including weekends, evenings, meetings, and on-call status as needed including weather-related schedule adjustment.