TTU, University Recreation, Program Manager-Facility Services
Texas Tech University, University Recreation
Application
Details
Posted: 28-Feb-24
Location: Lubbock, Texas
Type: Full Time
Salary: 48,500
Categories:
Facility Management
Fitness
Health/Wellness
Salary Details:
Salary/Benefits:
·$48,500: Based upon years of experience, education, and current certifications/licenses
·$1,000: incentive
·Flexible professional development funding
·Texas Tech University provides a comprehensive benefits package including:
oOutstanding options and access to medical and dental physicians
oFlexible spending accounts for medical and dependent care
o403-B retirement plan through the Texas Teachers Retirement Plan
oPaid leave
oRecognized federal, state and university holiday leave
Application Process:
·To be considered for this position, all applicants must apply through the Texas Tech University job website using this this link http://www.texastech.edu/careers/
·For full consideration applicants must apply by Sunday, March 17th, 2024
·Direct questions to Assistant Director of Facilities – Kate Nail, Kate.Nail@ttu.edu
Preferred Education:
2 Year Degree
Internal Number: 36795BR
Overview:
Texas Tech University – University Recreation is seeking a growth minded individual with a passion for the student experience and customer care to fill the role of Program Manager for Facility Services! As a team member within University Recreation, you will be empowered in leadership, decision making, budget creation, and professional challenges through hands-on experiences. Add to this, the opportunity to manage award-winning facilities and to work alongside remarkable leaders in recreation and higher education, we believe you will gain the tools necessary to become a trailblazer in the field of fitness, leisure, and recreation!
Program Description:
The Program Manager – Facility Services will work within the Facility Operations unit and report directly to the Assistant Director – Facilities. Under general supervision, the Program Manager will perform responsibilities related to membership sales, facility access, and campus and community outreach. This individual will work collaboratively with other areas of the department to ensure excellent customer care and a consistent positive experience for all users. Strong administrative skills are required to be successful in this role.
Manage facility and aquatic entrance points. Investigate and remedy guest access issues.
Ensure front-line staff provides quality customer care at all times.
Creation and enforcement of facility and membership policies, ensure that all student staff consistently adhere to and enforce all UREC policies.
Serve as liaison between University Recreation and users. Ensure that members are appropriately informed of upcoming events, maintenance closures, facility improvements, etc.
Oversee all membership documents including waiver management, payroll deduction, and annual deferrals
Embrace the spirit of entrepreneurship ensuring sound business practices are a part of the revenue generating equation of this program.
Work closely with Program Manager – Facility Operations to build a cohesive student staffing model within the facilities area
Develop and execute program specific assessment tools and use feedback to enhance program satisfaction.
Assist with semester department events. Examples include Red Raider Welcome Week, Winter Raider Welcome, NIRSA Day, Random Acts of Kindness Week, etc.
Complete other duties as assigned.
Minimum Qualifications:
Bachelor’s degree required
Minimum 2 years of supervisory experience with demonstrated skill in group leadership.
Previous experience providing superior customer care and/or managing a team that provides customer care in a high-volume environment.
Excellent oral and written communication skills; strong public speaking ability.
Ability to work as part of and lead a team that collaborates effectively with colleagues
Excellent organizational skills and the ability to coordinate multiple projects and meet deadlines.
Preferred Qualification:
Master’s degree in related field
Previous experience developing, promoting, and managing student-directed, student-centered programs.
Experience with recreation management software such as Fusion, RecTrac, Connect2, or similar programs
Experience working in colligate recreation environments
American Red Cross First Aid/CPR/AED certification and instructor's certification
About Texas Tech University, University Recreation
• ·Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
·About Lubbock: Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost ...of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
·Texas Tech University, University Recreation is a recognized leader in the delivery of a comprehensive recreation organization. Blending award winning indoor/outdoor facilities, outstanding professional team of over 28 higher-education and recreation professionals and a diverse line-up of cutting-edge programs and services, University Recreation welcomed over 910,000 guests to our facilities last year!