The Assistant Director, Facility Operations and Member Services is responsible for managing daily operations of the Leonard J. Kaplan Center for Wellness, developing policies and procedures for staff and patrons, facilitating training and development opportunities, and plays an essential role in risk management and safety education across the department.  The Assistant Director directs all needs for facility operations and member services, including staffing, welcome desk operations, special events, customer service delivery, Pro Shop retail sales, equipment checkout, guest pass program, budget, maintenance, and assessment. This person serves on the department Management Team, providing leadership to Coordinators and Graduate Assistants, and assisting with strategic planning efforts and goal-setting for the department.  This position will have direct supervision of full-time professional staff, graduate assistants and 40+ student staff.

Key responsibilities for the position include:

• Assist with the recruitment, hiring, training, supervision, and evaluation of student staff with a focus on customer service, facility operations, and risk management.
• Responsible for short- and long-range planning for designated units. Establish and implement goals and objectives for facility operations.
• Manage program budget which includes staff wages, operating expenses and revenue generation.  
• Develop and administer procedures related to systems control, including but not limited to the key management system, member management software, event management software, and facility access.
• Develop and maintain working relationships with campus departments, academic units, and external vendors to support university initiatives.

Qualifications: Master’s degree; Minimum of three years of demonstrated experience in recreation facilities management or programming; Direct experience hiring, training, and supervising student employees; Strong communication skills, both oral and written; Strong commitment to the development of students to provide leadership training, support academic success, and professional development; Direct budget management experience; Current certification as American Red Cross First Aid and CPR/AED for Professional Rescuer (or ability to obtain within first 60 days of hire); Ability to work occasional evening and weekend hours in addition to regular University hours.

Application Procedures:  All applicants must apply through the UNCG Human Resources website. In addition to the online application form, applicants will need to upload a resume and cover letter.  For best consideration, applicants are encouraged to apply by March 15, 2023.  We will continue to accept applications until the position is filled.

Equal Employment Opportunity/Affirmative Action:
UNCG is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. 

About UNCG Recreation & Wellness

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram. Join UNC Greensboro, one of the Top 30 Most Promising Places to Work in Student Affairs, as recognized by ACPA and Diverse. UNC Greensboro creates remarkable real-world impact, every day. With nearly 20,000 students and 3,000 faculty and staff, UNCG is the largest state university in North Carolina’...s Piedmont Triad region, encompassing Greensboro, Winston-Salem, and High Point. We take pride in being a learner-centered public research university and in being a Minority Serving Institution. Under Chancellor Franklin Gilliam, UNCG has doubled Black faculty members, increased Latino faculty by 50%, and increased Asian faculty by 25%. The University of North Carolina Greensboro (UNCG) and the Division of Student Affairs are strongly committed to recruiting and retaining diverse students, staff, and faculty. The University and the division invest in its staff and administrators by supporting their active engagement in professional associations, affinity groups, professional service, and ongoing learning and development. Learn about our commitment to our students and our Culture of Care that permeates everything we do by visiting sa.uncg.edu, and review our open positions at spartantalent.uncg.edu.

Show more

Show less

Connections working at UNCG Recreation & Wellness