Boise State University invites interested applicants for the position of Member Services Coordinator to become a part of the Campus Recreation team as we build an engaged community that encourages healthy, active people and enhances student success.
This is a perfect job for you if you:
Are passionate about the customer experience
Have an insatiable appetite for improvement
Are excited to try new things
Take ownership in building a positive work culture
Enjoy working with a vibrant and engaged student staff
Think in terms of what is possible
Can create opportunities for students to learn and grow
You will have the opportunity to: Oversee the overall management and coordination of the Student Recreation Center’s member services program including membership outreach and engagement, membership orientation and appreciation, and membership assessment. Additionally, the Member Services Coordinator will supervise a Member Services team of approximately 15 student employees and an Equipment Desk team of approximately 15 student employees as well as the Equipment Desk, laundry, and locker room operations for the department. These duties will be carried out in conjunction with the Facilities Coordinator, and they will assist and collaborate in the delivery of Recreation Center memberships, customer service, and student training and development.
The breakdown of the position duties:
40% staff supervision, onboarding, and development
35% member services and equipment desk operations
15% software applications: operations and training
10% risk management and security
You will join a team that is creating an exciting environment, values collaboration and teamwork, and is welcoming to all Boise State University students, faculty, and staff. We are creating a workplace that values the voices and contributions of employees at all levels, listens, and responds to our community.
Special Note: Boise State University Campus Recreation intends for this to be an entirely virtual search due to the COVID-19 pandemic.
Application Note: All applicants must submit a cover letter and resume to be fully considered for the position. Applications will not be accepted via Bluefishjobs.
Review of applications will begin immediately and continue throughout the application period. Deadline for application is May 16, 2021. Applications received after that date may be considered if the position is not filled from the finalist pool.
Bachelor’s degree in a related field and two (2) years of experience in a similar position including one (1) year of managerial experience with demonstrated skills in the same type of work
Experience in similar type of work: One (1) year or two (2) years as a Graduate Assistant
Experience in same type of work: One (1) year or two (2) years as a Graduate Assistant
Master’s Degree in Recreation, Sport Management, Athletic Administration, Business Administration, Kinesiology, or related field
Direct personnel management experience of student employee teams: recruiting, hiring, training, scheduling, evaluating, and disciplining
Budget development and budget management experience
Two years work experience managing operations of a recreation facility or customer service desk at a higher education institution
Two years work experience managing operations of an equipment desk at a higher education institution
Experience in oral and written communication such as teaching: Developing/delivering presentation content/materials; writing reports, proposals, professional correspondence, manuals, etc.
Experience working with a recreation-based membership management software application platform (Innosoft Fusion preferred)
Experience with facility management software (Connect 2 Concepts preferred)
Engagement in NIRSA, AORE, or other recreation professional associations
Experience programming or service delivery for diverse community populations
Employer will assist with relocation costs.
Internal Number: 495601
About Boise State University Campus Recreation
Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/boise-and-beyond/. Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.