In order to be considered for this position, all interested applicants must apply through the University of Minnesota job site: Link
The Membership Coordinator reports to and assists the Membership Manager for University Recreation and Wellness (URW) and works closely with URW program staff. This position oversees all operations in the Member Service Office including direct supervision of diverse student Member Service Representatives, hiring, training, ensuring quality customer service in all POS locations, Innosoft Fusion software management, and preparation of deposits and daily reconciliations of memberships. This position assists the Associate Director for Facilities and Membership in managing Innosoft Fusion software and in generating reports and works directly with the Finance Professional 2 for Receivables in reporting of departmental income.
The starting salary for this position is $38,000. The application deadline is Sunday, December 17.
Membership Management/Customer Service– 40%
Function as the RecWell Ambassador within Member Services to a diverse campus community.
Address special case eligibility on an individual basis, with direct contact to the Membership Manager.
Facilitate the training and review of URW policies and eligibility requirements for university and community members. This requires extensive knowledge of all URW policies, eligibility requirements, programs, non-credit Innosoft Fusion offerings and special events.
Ability to manage all membership privileges and policies including eligibility, lockers, visitor passes, and special circumstances.
Provide leadership in decision making and resolve membership issues for front-line staff in problem solving and resolution of membership issues.
Provide good frontline communication to members and student staff.
Actively recruit members and promote programs through attendance at information fairs, farmers markets, presenting to departments, etc. Assists the Membership Manager in developing strategies for marketing.
Independently find solutions to problems and work with problems presented to student staff members.
Weekly visits to St. Paul Gym to support staff with Membership issues.
Act as support for Sr. Administrative Assistant in St. Paul with insurance reimbursement, Fit Choices, database maintenance, Silver Sneakers, etc.Staff Management – 30%
Responsible for interviewing, hiring, training, scheduling and evaluation of all student Member Service representatives at the URWC.
Serve as an advisor to the Student Hiring and Training Committee for Member Services.
Supervisory responsibility for approximately 40 student Member Service Representatives at the University Recreation and Wellness Center (URWC)
Responsible for updating Member Service staff on current URW policy and eligibility requirements.
Responsible for demonstrating and training staff on good customer service.
Department Trainer for full time supervisors and lead student staff on Innosoft Fusion system for all POS and Ecommerce operations.
Serve on the Student Development Committee as a Customer Service Representative. Financial – 20%
Address refunds and perform charge credits. Refer customers to the proper personnel when more specific information is required.
Operate Point of Sale system, cash register and on-line credit card equipment.
Prepare daily deposits, total all cash, check, and charge slips on hand and reconcile the cash drawer.
Perform transactions resulting from participant registration and payment for URW program offerings, such as memberships, locker rentals and renewals, program sales and facility rentals.
Maintain all membership accounts and reconcile all items sold on a daily basis.
Provide Group Items Sales Reports and Member Pass Summary Reports as requested
Follow policies and procedures related to money management, securing money and ordering change.Administrative – 15%
Maintain a clean and professional atmosphere in the Member Service areas.
Oversee all URW card production, including card printer cleaning and maintenance.
Provide support for special events, deposits, point of sale questions, and general questions.
Maintain and update Innosoft Fusion software systems regarding program registration and Point of Sale, including member pass plans, tax rates, general ledger accounts, items and prices, terminals and touch screens, and courses.
Responsible for ensuring the prompt processing of all forms for members who require URW Cards.
Responsible for the legible completion of all membership forms resulting from participant registration as well as the filing of all required electronic forms for reference.
Update Membership forms for the University Recreation and Wellness Center, St. Paul Gymnasium and URW Sports Field Complex as needed.
Review reports regarding sales for accuracy and matching Fusion and waivers signed before they are sent to payroll.
Responsible for ensuring that sufficient quantities of office supplies are always on hand to supply the URWC and Dome.
Perform various duties as assigned by the Membership Manager.
BA/BS with at least 2 years of experience or a combination of related education and work experience to equal six years.
Previous experience in customer service and point of sales operations.
Proven strong customer service skills and experience
Good communication skills
Proficient in English language both written and oral
Ability to problem solve and handle difficult situations
The University of Minnesota-Twin Cities is a classic Big Ten campus located in the heart of the Minneapolis-St.Paul metropolitan area. The University of Minnesota is one of the most comprehensive public universities in the United States and ranks among the most prestigious. It is both the state land-grant university, with a strong tradition of education and public service, and the state's primary research university, with faculty of national and international reputation.